Articles by rcano

Enhanced Healthcare Customer Service: Standardizing Business Processes and Technology

Posted on: March 26 2018 by Richard Cano

How Protivix Enhances Healthcare Customer Service through Standardizing Business Processes and Technology With the advent of greater patient control over healthcare dollars and increased transparency and feedback regarding care standards, healthcare organizations are feeling the pressure to be more customer-focused in their delivery models. This increased pressure is taking place against the background of purchase, … Read More

The Impact of Microsoft Project Online Implementation

Posted on: March 15 2018 by Richard Cano

How Forrester Conducted Research on Four Organizations in Order to Determine the Impact of Implementing Project Online as a Solution Forrester Consulting was commissioned by Microsoft to conduct a Total Economic Impact (TEI) study and examine the potential return on investment (ROI) that enterprises might realize by deploying Microsoft Project Online. The purpose of this … Read More

Dynamics 365 – The Retail Webinar Series

Posted on: July 20 2017 by Richard Cano

  In The Retail Webinar Series, you’ll discover the use of smarter workflows for process-driven selling, using Dynamics 365! With dozens of sales features that will enhance your team’s productivity, customer relationships, and fast-track sales performance.  You’ll be able to cultivate a stronger business model, reduce distractions in fast-paced sales environments, and gain effective team collaboration. … Read More

2017 PMO Excellence Webinar Series

Posted on: May 9 2017 by Richard Cano

Protivix is pleased to announce the PMO Excellence Webinar Series. This series will present a topic each month focused on how you can use Microsoft PPM Cloud as a driver to achieve program management excellence. The Program Management Office (PMO) is a core organizational tool for building and maintaining program and project management excellence to … Read More

Do you really know your customer?

Posted on: April 20 2017 by Richard Cano

You have data, but is it relevant? Most retailers understand the power of data. “Data is the New Oil,” we keep hearing. It is currency for retail marketers and the basic building block for understanding your customer. Retailers are collecting huge amounts of data, but what exactly are they collecting? And, is it relevant? Many … Read More

Are You Creating Passion-Worthy Experiences?

Posted on: April 4 2017 by Richard Cano

What is your customer’s experience? In today’s market, retailers need to stand out from the crowd.  But, how?  Is it personalization or great customer service?  Which major retailers do you know who do not personalize or provide great customer service? Probably not too many.  This day and age those things are considered the basic cost … Read More

Leverage your investment in Microsoft Project for Agile framework.

Posted on: December 22 2015 by Richard Cano

Over the past 5 years we have seen organizations making an aggressive transition towards adopting agile project management frameworks like Scrum. This movement to agile project management is driven by a number of factors including speed to market, adapting to change in the organization, and the need to continuously improve. The waterfall project management methods … Read More

Critical to Digital Success – The CIO-CMO Partnership

Posted on: December 16 2015 by Richard Cano

Translating a digital strategy into revenue and profit growth requires collaboration across the C-Suite and marketers are frequently in the driver’s seat of digital commerce initiatives. In an article recently shared on CMO.com, among several fundamental changes marketers can make to help their organizations is one we often encounter which is the need for marketing … Read More

Enterprise Resource Capacity Planning

Posted on: December 11 2015 by Richard Cano

Most organizations struggle with resource capacity planning and often don’t have adequate visibility for: Selecting the right projects to maximize strategic value Determining if there are enough resources to execute priority projects Understanding how many resources each department really needs Managing resource assignments across multiple projects On Tuesday, Dec. 15, Protivix will host a webinar with Speaker … Read More