Privacy policy

Protivix Smart Solutions LLC (“Protivix,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, and disclose personal information through our website, protivix.com and related website inquiries.

Information we collect

Information you provide. When you contact us, request a demonstration, schedule a conversation, or submit a website form, we may collect your name, business email address, telephone number, company, job title, and information you include in your message.

Please do not submit passwords, confidential customer data, or sensitive personal information through general website forms.

Website usage information. Our website and its service providers may collect technical information such as your IP address, browser type, device information, referring website, pages visited, and the dates and times of your visits.

Cookies and similar technologies. We use cookies and similar technologies to run our website, keep it secure, and understand how visitors use it. With your consent, we use Google Analytics, provided by Google LLC, to measure traffic and usage, such as pages visited, time on site and how visitors reached us. We also use Microsoft Clarity, provided by Microsoft Corporation, to see how visitors interact with our pages through heatmaps and session recordings, so we can improve the site. Clarity masks text you type into forms. When you submit a form, we also use a bot-protection service from our hosting provider, Vercel (BotID). It collects technical signals about your browser and device only to keep out automated spam. We do not use advertising cookies or pixels.

How we use information

We use personal information to:

• Respond to inquiries and provide requested information.
• Arrange demonstrations, meetings, and consultations.
• Communicate about our services and solutions.
• Send marketing communications where permitted by law and consistent with your preferences.
• Operate, maintain, secure, and improve our website.
• Understand how visitors use our website, where analytics are enabled.
• Meet legal obligations and protect our rights.

How we share information

We may disclose personal information to:

• Service providers that support website hosting, communications, scheduling, customer relationship management, analytics, and security, as applicable.
• Professional advisers when necessary for business, legal, or compliance purposes.
• Authorities or other parties when required by law or reasonably necessary to protect rights, investigate misuse, or address security concerns.
• Parties to a business transaction, such as a merger, acquisition, or sale of assets, subject to applicable legal requirements.
• Other recipients at your direction or with your consent.

Sale, sharing, and targeted advertising: Protivix does not sell personal information or share it with third parties for advertising purposes, including targeted advertising or cross-context behavioral advertising.

Cookies and your choices

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

When you first visit our website, a cookie banner lets you accept or reject analytics cookies. Google Analytics and Microsoft Clarity only load if you accept. To change your choice later, clear this website’s cookies in your browser and the banner will ask again.

Browser privacy signals: If your browser sends a Global Privacy Control or Do Not Track signal, we treat it as a rejection of analytics cookies for that browser.

Marketing communications

You may unsubscribe from marketing emails using the unsubscribe link included in those messages or by contacting us.

We may still send communications needed to respond to your requests or manage an existing business relationship.

Information retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, maintaining business records, resolving disputes, and meeting legal obligations.

Retention periods depend on the type of information, the purpose for which it was collected, and applicable requirements.

Information security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

No method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your privacy rights

Depending on your location and applicable law, you may have rights to access, correct, delete, or obtain a copy of your personal information, and to opt out of certain processing activities.

To submit a privacy request, contact us at info@protivix.com. We may verify your identity before responding and will handle your request within the time required by applicable law.

Where applicable law provides a right to appeal, you may appeal our decision by contacting the same email address with the subject line “Privacy Request Appeal.” We will explain the outcome and any further complaint options available to you.

Third-party websites and services

Our website may link to third-party websites or services, including Microsoft platforms and scheduling or social media services. Their privacy practices are governed by their own policies.

RICO products and customer information

This policy covers our website and related inquiries. Personal information processed through RICO products, demonstrations using customer data, or consulting engagements may be governed by separate agreements and product-specific privacy notices.

When Protivix processes information on behalf of a customer, the applicable customer agreement and instructions govern that processing.

Children’s privacy

Our website is intended for business audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information through our website, please contact us so we can investigate and take appropriate action.

Changes to this policy

We may update this Privacy Policy as our practices or legal requirements change. The effective date above identifies the latest version. We will provide additional notice of material changes where required by law.

Contact us

For privacy questions or requests, contact:

Protivix Smart Solutions LLC
Email: info@protivix.com
Mailing address: 6160 Warren Pkwy, Suite 100, Frisco TX, 75034
Website: protivix.com